Monitoring and Support

ComputerVault provides 24x7 Monitoring, Alerting and Support of all ComputerVault clusters from our Network Operation Center in Marlborough, MA, as part of the software license. The support staff ensures the ComputerVault technology stack is operating at peak efficiency and coordinates its activities with your staff. This includes providing alerts to our customer’s staff as well as access to the ticketing system where all break/fix and change management tickets are maintained. Telephone and desktop support are provided. Both local backups and offsite backups are automated and Disaster Recovery services are available. All network transmissions, including backups, are encrypted.

Support for both the virtual desktops and virtual application servers are managed in exactly the same manner as physical servers and PCs. ComputerVault virtual desktops and servers require no training for either a customer’s IT staff or service provider to support desktops and servers.


The Virtual Networking Solution embedded in ComputerVault, creates both Local Area Networks as well as Wide Area Networks with its Software Defined WAN capability. This SD-WAN is used to connect ComputerVault deployments to other sites and/or other ComputerVault deployments at other locations. Additionally, any other corporate resources hosted in public clouds, colocation facilities, datacenters, satellite offices, etc., also can be connected as part of the ComputerVault network. Lastly, a built-in secure, encrypted VPN with Multi-Factor Authentication provides remote access to virtual desktops and servers.

Any telecommunications circuits may be used ComputerVault, which includes multiplexing and fail-over between connections.

Multi-Cloud Architecture

ComputerVault seamlessly supports both hybrid and multi-cloud architectures, giving customers flexibility to host virtual desktops, servers and corporate resources at whichever location provides the most advantages.

This capability also is very useful for offsite backups and creating disaster recovery sites. Offsite backups are encrypted preventing any third-party from using them. Both local backups and offsite backups are automated providing disaster recovery and business continuity solutions.


The ability to support any cloud or cloud architecture is important since there are some applications that simply don’t perform well in a public cloud. Moreover, having a private cloud gives customers complete control over their data, eliminating privacy concerns. ComputerVault is modular and expands with your business. As technology and circumstances change, a ComputerVault Private Cloud grows and adapts to your specific needs.

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